Terms & Conditions

1 General

These Terms & Conditions apply to all Banana Bistro offerings, including our website, mobile apps, promotions, and in-restaurant experiences. We ask that you follow these guidelines for a smooth and enjoyable visit.

2 Orders & Payments

• •Prices are listed in Ringgit Malaysia and may fluctuate due to market conditions, including inflation and ingredient costs.
• •We aim to offer fair prices while delivering top quality and service.
• •Payment is requested at the time of order using our accepted methods.
• •Cancellations or refunds after placing an order may be limited, but our team is here to assist you.

3 Promotions & Vouchers

• •Promotions, vouchers, and discounts are subject to specific rules.
• •Offers are non-transferable, non-exchangeable, and cannot be redeemed for cash.
• •We reserve the right to modify or withdraw promotions as needed, always striving to bring you great deals.

4 Loyalty Program (Banana Bistro Rewards)

• •Rewards and points earned through our loyalty program are subject to change.
• •We appreciate your honest participation and ask that all activities align with our program's terms.

5 Refunds & Replacements

• •If you receive an incorrect or unsatisfactory order, contact us within working hours at eat@bananabistro.com.my, and we'll be happy to help.
• •A proof of purchase may be required for refunds or replacements.

6 Customer Conduct

• •We're committed to creating a warm and welcoming environment for all our guests.
• •Please interact respectfully with our staff and fellow diners.

7 Privacy & Data Protection

Your privacy is important to us! By using our services, you agree to our Privacy Policy, which explains how we manage your personal data responsibly.

8 Limitation of Liability

• •While we strive for excellence, errors or service disruptions may occasionally happen. We appreciate your understanding.
• •We do our best to provide accurate information, but we cannot guarantee services will always be flawless.

9 Changes to Terms & Conditions

We may update these terms from time to time to enhance your experience. Any changes will be posted on our website.